The Great Outdoor Store

The Great Outdoor Store

Customer Service


Shipping & Delivery
We know you're looking forward recieving your new items... That's why we always try to ship products as fast as we can! We want you to come back too, thats why we only charge £3.95 standard shipping and orders over £100 are free to UK mainland.
Where ever possible we'll do our very best to ship your new things the same or the following day. From time to time this isn't possible...  for example; if a product sells out in our retail shop while it's still listed online. In this case we'll ship it to you as fast as we can, usually within 5 days. 
Our standard international shipping fee is £15 for EU and £25 for the rest of the world. If shipping is less, we will refund you the difference. If it is significantly more we will contact you before processing and ensure you wish to proceed wish the order. We will always source the safest, most cost effective shipping option.

Privacy & Security
Stay calm and shop on!... Your details are safe with us. Simply put, we'll never pass them on to any third parties and will store and use any information you entrust to us responsibly.

Returns & Replacements
If an item is faulty or damaged we will of course pick up the cost of returning the item and shipping you a replacement providing we are notified within 48 hours of reciept. If you decide the item you've bought isn't for you, simply return it to us within 14 days in its original packaging and unused state and we will arrange a replacement or to refund your account. All returns should be sent via Royal Mail recorded delivery to ensure we recieve the item promptly and a record of the return exists for both of our peace of mind.

Ordering
Order online or simply give us a call and talk to a human! Or, if you are in the area do it the old fashioned way and pop into the shop to see us.

Payment, Pricing & Promotions
We've tried to make buying with Game Fair as easy as possible. We accept Visa and Mastercard as well as Paypal as means of payment. We also try to make our prices as competitive as we can and will often offer promotional prices for limited times. We reserve the right to withdraw any offers or promotions at any time with no prior notice. 

Updating Account Information
We encourage you to keep you account information up to date. It's the best way to get the most from our GameFairDirect.com.